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Summary Kenyans are still averse to insurance as a mind-boggling 66 per cent are not insured. In 2016 the overall insurance penetration was 2.75 per cent in Kenya while the world average insurance penetration was six per cent in the same year. Uptake of insurance products among Kenyans remains low with a survey dubbed Wakenya quoting only 25 per cent of adult respondents saying they were insured. Another 66 per cent said they had no form of insurance. “Kenyans are still averse to.....

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Summary Underwriters through their umbrella body, Association of Kenya Insurers (AKI) have said the team is a critical element in the business as they contribute towards an estimated 40 per cent of premiums. And in as much as technology will be an enabler of convenient service, not all insurance products can be sold from end to end including claims processing online. Some products such as medical insurance still require human contact. Given this, the role of the insurance sales agent.....